Shipping & Delivery

At Soul Of Palestine, every piece is crafted with care and shipped with the same attention to detail. Below you'll find everything you need to know about how we get your order to you.

Processing Time

All orders are handcrafted and processed within 3–5 business days after payment is confirmed. During peak seasons or promotional periods, processing times may be slightly longer. If so, we'll keep you informed every step of the way.

Shipping Methods & Estimated Delivery

We offer FREE standard shipping within the United States on all orders.

Processing Time:
Most items are handcrafted to order. If an item is not currently in stock, please allow 7–10 business days for production before your order is shipped. In-stock items may ship sooner.

Estimated Delivery Time:
•⁠ ⁠United States: 3–7 business days after shipment.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

International Shipping

We ship worldwide. International orders may be subject to customs duties, import taxes, or fees imposed by your country. These charges are the responsibility of the recipient and are not included in our shipping rates.

Please check with your local customs office for more information before placing your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress directly through the carrier's website.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at info@soulofpalestineart.com with your order number and photos (if applicable). We will work with you to resolve the issue promptly.

Returns

As all of our products are handcrafted and made to order, we do not accept returns or exchanges due to a change of mind.

Returns or replacements are only available if your item arrives damaged, has a manufacturing defect, or if you receive the wrong item.

Please contact us within 48 hours of delivery and include your order number along with clear photos of the item and its packaging.

Once your claim has been reviewed and approved, we will provide a replacement or issue a full refund at no additional cost.

Damaged or Lost Packages

If your package is lost in transit, please contact us within 7 days of the expected delivery date so we can investigate the shipment with the carrier.

If your order arrives damaged, please notify us within 48 hours of delivery and include your order number along with clear photos of the package and the item.