Privacy Policy

At Soul Of Palestine, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.soulofpalestineart.com or make a purchase from us. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, billing and shipping address.
Payment Information: Credit/debit card details processed securely through our payment providers. We do not store your full card details.
Device & Usage Data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).
Communications: Any messages or inquiries you send us directly.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and receipts
Respond to your questions and customer service requests
Send promotional emails and offers (only if you have opted in)
Improve our website, products, and services
Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and fulfilling orders, including:

Payment processors (e.g., Shopify Payments, PayPal)
Shipping and logistics partners
Email marketing platforms (e.g., Klaviyo)
Analytics providers (e.g., Google Analytics)

These parties are obligated to keep your information confidential and use it only for the services they provide to us.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site. You can choose to disable cookies through your browser settings, though this may affect certain features of the website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Opt out of marketing communications at any time
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at support@soulofpalestineart.com.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Effective Date: May 2026